Our return policy spans 15 days from the date of item receipt, offering ample time for returns. For eligibility, the item must be in its original, unused condition, with tags and in the original packaging. A valid receipt or proof of purchase is required. To initiate a return, contact us at admin@epitome-me.com. Upon approval, we'll provide a return shipping label and detailed instructions. Please note that returns without prior authorization will not be accepted. Feel free to reach out to us at admin@epitome-me.com for any return-related queries.
DAMAGES AND ISSUES
Inspect your order upon arrival. If you find any defects, damages, or receive the wrong item, contact us immediately. We will assess the issue and take appropriate corrective measures.
EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot process returns for sale items or gift cards.
EXCHANGES
For a prompt exchange, return the original item once the return is accepted. Subsequently, make a separate purchase for the desired item.
REFUNDS
Upon receiving and inspecting your return, we'll notify you of the refund status. If approved, the refund will be processed to your original payment method. Keep in mind that the processing time by your bank or credit card company may vary.
